Job Description

Acoustic Specialist

Volume control for the real world.

Improve the acoustics in your space with Audimute.

From the home to the office, from commercial settings such as restaurants and boutiques to institutional settings such as church sanctuaries and health centers, sound impacts your daily life — and creating the best environment, not just acoustically, for your needs means everything to us. For almost 20 years, Audimute has set the standard in providing free sound advice, acoustic design consultation, and cutting edge acoustic treatments.

Expect great things from your acoustics expert.

We realize that choosing the right acoustic treatment for your personalized space can be complicated. Every environment is unique, and every person using a space will perceive sound (as well as other special elements such as light, color, finishes, etc.) differently. Our job is to help you find the solution that meets your needs - acoustically, financially, and aesthetically. Our Acoustic Specialists have years of experience and knowledge to handle any project. No matter the challenge, we have the expertise to guide you to the right solution and the right product. If your situation is so unique that we can't solve your problem, we'll tell you so and send you in the right direction for finding someone who can help!

Job Purpose

Our Acoustic Specialists consult and design solutions to create and restore environments for their intended purpose. Your responsibilities will include diagnosing, explaining, and ultimately curating solutions for solving sound problems. The right solution requires knowledge in: sound, building, design, décor, manufacturing, marketing, branding, and many more. Being an Acoustic Specialist requires extensive critical thinking, troubleshooting, and creativity. The role is challenging, demanding, and rewarding.

Duties & Responsibilities

• Field inbound leads from a variety of sources such as web forms, chat, social media, email and phone calls.
• Efficiently and accurately assess sound problems following Audimute's sales methodologies and customer interaction guidelines.
• Identify and propose Audimute products to solve acoustic issues.
• Identify and field opportunities for value-add items such as design services, product renderings, etc.
• Drive revenue growth through close customer follow up and conversion of opportunities to orders.
• Collaborate with Product Management team on custom product opportunities.
• Work as a team with other Acoustic Specialists in addition to Solutions Specialist to support customers.
• Identify and share opportunities for new products based on customer feedback and industry trends.
• Utilize CRM software to document all customer contact as well as plan and execute activities to move through steps of the sale.
• Consistently contribute to help ensure an atmosphere of teamwork, accountability, integrity and professional growth.

Qualifications

• Excellent communication skills, comfortable and confident manner on phone
• Excellent creativity and problem-solving skills
• Advanced computer skills – CRM experience preferred
• Excellent time management skills and ability to prioritize tasks
• Minimum 40 WPM Typing Ability required
• Detail-oriented
• Excellent organizational skills
• Ability to follow through and deliver on assigned tasks and responsibilities

Education and Experience

• 2+ Years of Experience working with customers in a sales and service role
• Prior Sales Experience or Solution Selling a Plus

Compensation

• Hourly wages plus performance incentives.
• FLSA Class: Non-exempt

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