Responsibilities Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage. Manage and maintain install base, including basic 3rd Party integrations. Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation. Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications. Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability). Manage the process of driving customer utilization, especially via unique workflows and special applications. Act as escalation point for clinical regional issues. Direct and assist Radiology staff in performing necessary scans prior to surgery. Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services. Develop and conduct training programs for hospital staff enabling them to implement in-house training. Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process. Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc. Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects. Attend meetings and trade shows to demonstrate and promote IGS products and services. Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis. Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.). Maintain Salesforce documentation of all working hours. Attend IGS Continuing Education annually and maintain annual product certification competency. Salary range 70-85k. Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab. #J-18808-Ljbffr
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