Job Description

Job Description

Job Description

Direct Care Coach Full-Time – Women’s Residential Program

Why Join Wellspring Living?

Wellspring Living is an Atlanta-based Christian, faith-centered nonprofit committed to disrupting the cycle of human trafficking through the pillars of housing, healing, and education. We provide safe housing, trauma-informed care, educational opportunities, and life-changing support that empower survivors to heal, grow, and build thriving, independent futures.

At Wellspring Living, you'll join a mission-driven team that believes every survivor deserves safety, healing, and the opportunity to thrive. We invest in our employees through meaningful work, collaborative leadership, professional growth, and a culture rooted in compassion, excellence, and faith.

If you're ready to lead with purpose, inspire others, and make a lasting impact in the lives of survivors, we'd love to hear from you.

Position Details

• Position: Direct Care Coach – Full-Time

• Employment Type: Full-Time; Hourly Non-Exempt

• Department: Women’s Residential Program

• Reports To: Assistant Program Director

• Location: Duluth, GA

Schedule

• Full-Time Evening Schedule: Sunday through Thursday, 5:00 PM – 12:00 AM (35 hours/week).

• General: Participation in mandatory direct care trainings, staff meetings, and shift handoffs as needed.

About the Role

The Direct Care Coach is responsible for the daily care, supervision, and life skills coaching of participants within the Women’s Residential Program during the evening hours. Operating in close collaboration with therapeutic, educational, and program leadership, this role creates a safe, restorative, and trauma-informed living environment.

This position plays a direct role in participant growth by modeling healthy boundaries, facilitating evening routines, teaching independent living skills, and ensuring shift safety and compliance. It is an ideal opportunity for a compassionate, detail-oriented caregiver or human services professional passionate about direct participant support and trauma recovery.

Key Responsibilities

Program Service Delivery & Daily Operations

• Oversee and facilitate evening program schedules, evening routines, wind-down activities, and participant support.

• Actively model and apply a strength-based approach in all participant and team interactions.

• Collaborate with program leadership to support individualized participant growth, support, and development plans.

• Safely transport participants to appointments, activities, and off-site meetings using organization vehicles; assist with routine vehicle upkeep.

• Conduct and document routine house checks and specific room checks for participants requiring elevated support.

• Lead participant enrichment activities, life skills groups, and psycho-educational groups during assigned shifts based on participant needs.

• Facilitate proper medication oversight, document medication administration, and administer random drug screens according to program protocols.

• Teach and guide participants in daily living skills, including personal hygiene, laundry, cooking, and household cleanliness.

• Maintain complete and timely shift logs, room check sheets, balanced living tracking sheets, and Electronic Health Record (EHR) entries.

Safety, Trauma-Informed Care & Culture

• Ensure facility security by participating in safety drills, environmental safety checks, and crisis de-escalation during evening hours.

• Provide care that is culturally competent and trauma-informed, serving all participants without regard to race, gender, sexuality, ethnicity, or spiritual beliefs.

• Develop intentional, healthy connections with participants while modeling professional boundaries and mission-driven characteristics.

• Provide crisis intervention, immediate safety checks, and emotional support as needed.

• Attend all mandatory staff meetings, direct care trainings, and professional development opportunities.

Qualifications

Required

• High school diploma or GED required (Associate’s or Bachelor’s degree in Social Work, Psychology, Human Services, or a related field preferred).

• Minimum of 1 year of direct care support experience in a residential setting or working with vulnerable populations.

• Valid Driver’s License with a clean Motor Vehicle Record (MVR) and ongoing clearance to transport participants in organization vehicles.

• Proficiency with Microsoft Office, email systems, and general computer skills; ability to learn Electronic Health Record (EHR) software.

• Current CPR and First Aid certifications (or ability to complete within the first year of employment).

• Documentation of at least two professional references and one personal reference attesting to suitability for working with vulnerable populations.

What Makes You Successful

We're looking for a Direct Care Coach who demonstrates:

• Focus on participant strengths, empowerment, and growth.

• Use of objective judgment, critical thinking, and initiative during crises or complex situations.

• Efficient manageme

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