Job Description

Pay Rate: $19.00 an hour with $2.00 an hour additional shift differential on Saturday and Sunday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inspect guest rooms and public spaces to ensure compliance with standards, verify room status and notify front desk of room availability and needs
• Clean and strip rooms, portion cleaning chemicals, remove dirty service items / trash from halls and rooms
• Turn in lost and found items
• Monitor rooms and corridors for security purposes
• Report room damages, out-of-order items and identify areas needing repair and generate maintenance work orders
• Assist other staff as needed, including cleaning hotel rooms

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• 1-year guest room attendant or similar housekeeping experience

Preferred Knowledge and Certification:

• Previous lead experience in a similar position

Required Skills:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills including answering radio calls

Required Abilities:

• Ability to work fast and efficiently and complete multiple tasks under pressure while keeping good communication flow with other Hotel staff
• Ability to meet deadlines
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to learn appropriate chemical usage / portions and proper equipment usage
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice

PHYSICAL DEMANDS

• Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8+ hours
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 40 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in hotel rooms, bathrooms and laundry area, including exposure to heat and fumes such as cigarette smoke and cleaning chemicals; May require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals

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