Job DescriptionWhat is the opportunity?Capital Markets Operations is seeking a Business Manager, Director, to join the Global Head of Digital Transformation and Product Development. This is a strategic leadership role focused on driving operational excellence, digital innovation, and product development initiatives across our Capital Markets business. You will partner with senior leadership to streamline processes, enable technology adoption, and deliver solutions that enhance client experience and competitive advantage. This role offers the opportunity to shape the future of our operations while working at the intersection of business strategy, technology, and product development.What will you do?Lead the development and execution of digital transformation roadmaps and strategic initiatives aligned with Capital Markets business objectivesEstablish and maintain prioritization frameworks to evaluate trade-offs across parallel initiatives, ensuring optimal business impact and resource efficiencyPartner with product development teams to define requirements, prioritize initiatives, and ensure successful delivery of solutions that drive operational efficiencyManage cross-functional stakeholder relationships across business units, technology, and operations to align priorities and resolve complex challengesDefine and own the team’s OKR (Objectives and Key Results) framework, establishing clear, measurable goals across quarterly and annual horizons. Develop KPI hierarchies that cascade from enterprise objectives through team-level and initiative-level metrics, ensuring alignment and accountability at all levelsEstablish governance reporting cadences and formats for Digital Transformation & Product Development performance, including monthly leadership scorecards, quarterly business reviews, and executive-level reporting packages. Translate complex performance data into executive-ready insights with clear narrative, trends analysis, and recommended actionsChampion data-driven decision making through development of advanced analytics capabilities, KPI frameworks, and real-time operational dashboards that provide actionable insights to leadershipOwn P&L accountability for transformation portfolio, including capital allocation, resource planning, and comprehensive value realization trackingDevelop and manage business cases and financial models to support investment decisions and demonstrate ROI on transformation initiatives, ensuring rigorous financial governance throughout the initiative lifecycleIdentify, assess, and mitigate operational and technology risks across transformation initiatives, ensuring appropriate controls and business continuity measures are embedded in all solutionsLead vendor evaluation, selection, and relationship management processes for technology and service providers, ensuring optimal value delivery and risk mitigationOversee process improvement and optimization efforts, identifying opportunities to enhance efficiency, reduce costs, and improve client outcomesLead change management efforts to drive adoption of new digital tools, platforms, and ways of working across the organizationMonitor industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and competitive differentiationOwn communications strategy and delivery, including narrative development, briefings and progress updates, messaging frameworks, and tailored communications cadences across stakeholder audiencesFoster a team culture that reinforces collaboration, innovation, and operational excellenceLead planning and execution of team engagement initiatives, town halls, and cross-functional forums that strengthen relationships across Digital Transformation and CM COOWhat do you need to succeed?Must-have12+ years of experience in capital markets operations, business management, or management consulting with demonstrated success driving transformation initiativesStrong financial acumen with proven ability to develop business cases, manage budgets, and demonstrate financial impactExcellent stakeholder management and cross-functional leadership skills with ability to influence and collaborate across all organizational levelsDeep understanding of capital markets operations, processes, and client needs within investment banking, trading, or related divisionsAdvanced proficiency in data analysis and project management tools, with ability to synthesize complex information and communicate insights effectivelyNice-to-haveExperience with digital transformation programs, technology implementation, or process automation in financial servicesKnowledge of emerging technologies such as cloud computing, AI/ML, or automation platforms and their application to capital markets operationsFamiliarity with Agile or other modern project management methodologiesCFA, CPA, or other relevant professional certificationWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Opportunities to do challenging work.Opportunities to build close relationships with clients.The expected salary range for this particular position is $180,000 - $250,000, depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that drives RBC’s high-performance culture, enables collective achievement of our strategic goals, and generates sustainable shareholder returns and above market shareholder value.Job SkillsAdaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, TeamworkAdditional Job DetailsAddress:GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITYCity:Jersey CityCountry:United States of AmericaWork hours/week:40Employment Type:Full timePlatform:CAPITAL MARKETSJob Type:RegularPay Type:SalariedPosted Date:2026-09-23Application Deadline:2026-10-30Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.Job SummaryJob number: R-0000188718Date posted : 2026-09-23Profession: OperationsEmployment type: Full time
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